The Operations Division  is responsible for minimizing the loss of life, personal injury and property damage from fires, other disasters and EMS emergencies. This is accomplished through extensive training on the basic firefighting and EMS skills as well as working in partnership with the Training and Development Division to identify and implement new techniques. Additionally, the Operations Division is actively involved in giving back to the community by providing safety demonstrations, smoke alarm installations, fire station tours, free hypertension screenings, annual Muscular Dystrophy Association fundraising along with a variety of other customer service activities.

The Operations Division has 334 personnel distributed between three shifts and 18 stations. Each shift works 24 hours on duty and 48 hours off duty. Each shift has 1 Shift Commander and 4 Battalion Chief Supervisors with each Battalion Chief overseeing 4 to 5 fire stations. The Department has 18 Engines, 5 Trucks, 5 reserve apparatus and a host of other ancillary vehicles. Each Engine and the Rescue Unit is assigned a Captain who also oversees the day-to-day operations of a fire station. Lieutenants are assigned to the Ladder Trucks and assist the Captains in managing the activities of the firefighters.